Sign Up For Our Newsletter
Receive exclusive access to the latest news from MCM. And get 10% off your first order.
Orders and Shipments
-
For security reasons, we can’t send your password via email, but you can change it with a few easy steps. To change your password, click the “Forgot Password?” . An email will be sent with the link to reset your password. For any other technical difficulties, kindly contact us at customercare@mcmworldwide.sa
-
The MCM online store is operated directly by the brand and is the official online distributor for MCM products. Therefore, all of the items you purchase here are guaranteed 100% authentic. We cannot comment on the authenticity of items purchased elsewhere on the Internet.
Payments
-
By signing up, you consent to receive emails about MCM's latest collections, offers, and news, as well as information on how to participate in MCM events, competitions or promotions. You have certain rights under applicable privacy laws, and can withdraw your consent at any time. See our privacy policy for more information.
-
We are committed to offering you the best price possible, so if you find the same item priced for less within the next 21 days of your purchase date, we will refund you the difference with a gift voucher redeemable online.
We only price match with identical items, variations such as colour, size and style are not accepted. the item must be full price (discounted, promotional and sale items are not eligible for price guarantee). we will only price match an item once it has been purchased from MCM operated under Al-Moallim group and it must be claimed within 21 days of your order date. Contact our customer care team by email, phone or using the online form, with your original purchase receipt, purchase date, old price & new price. once our customer care team has agreed that your claim fits the above outlined criteria, you will receive a gift voucher with the difference.
The voucher will be applicable to redeem on full priced items only within 21 days. Voucher can be used only for 1 item and cannot be used along with any other promotion. (2 vouchers cannot be used in a single transaction) If an item you purchased goes on sale within 21 days of your purchase, your item qualifies for the discounted price. please note, the item must be in the same size and colour that was purchased. Sale items with further reductions do not qualify for price guarantee.
The difference between the purchase price and the sale price will be provided through a voucher redeemable with full priced items only within 21 days. Once an item has been accepted for price difference, it will no longer be eligible for return/exchange. Note: Lost vouchers cannot be re-issued or re-printed.
-
Account registration is not necessary for shopping and placing orders, but it does come with benefits. With an MCM account, you can:
Track your orders and review past purchases
Manage your personal data and save your preferred settings
Manage your account details and address book
Receive email alerts about online events, exclusive products and special promotions If you’d like to create an account, simply click HERE.
-
Once the payment is completed, you will receive a confirmation email. Please note that all delivery times are listed in business days. For Cash on Delivery (COD) orders, we will process the order once we receive your confirmation. After confirmation, an email with your shipment details will be sent.
Orders will be shipped once we receive and verify payment, provided the items are in stock. Stock shortages may lead to delivery delays or order cancellations. If the item is unavailable at the time of your request, we will respond to your inquiry within 48 hours.
Please note the delivery period for orders which dispatched from our stores may take 7 business day
-
Once your order is completed, you will receive an email with all the shipment details. Please note that all delivery times are specified in business days. For COD (Cash on Delivery) orders, we will process the order once we receive your confirmation. After confirming, you will receive an email with shipment information for your order.
Orders will be shipped after we receive and confirm payment, provided the items are in stock. Any stock issues may result in delivery delays or order cancellations. If the item is unavailable at the time of your request, we will respond to your inquiry within 48 hours.
-
All deliveries in Saudi Arabia are to be completed within 3-4 working days. Once we receive your order, we make all attempts to deliver the item in the shortest possible time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control. We shall appreciate your kind patience under such circumstances and in the mean time we shall stay connected with you for all information regarding your order.
These delivery times are approximated, and delays can occur due to problems with the shipping company.
During any special promotions or Sale period, the delivery could suffer delays up to 10 working days.
-
No, we don’t ship internationally. We currently ship to all cities in Saudi Arabia, within 3-4 working days.
-
You can track all your order status by selecting “Order Status” in our “Customer Care” section on the bottom left of the page. Please be sure to type in your order details that are required for tracking, for any further details please send us an email at customercare@mcmworldwide.sa
-
Yes, you can cancel the order within 24 hours after processing the order by sending email at customercare@mcmworldwide.sa.
Refunds and Returns
-
We've partnered with Tabby to offer you a more rewarding shopping experience. With Tabby, you can split your purchases into 4 interest-free payments, with no additional fees.
-
We are currently shipping to all cities in Saudi Arabia within 3-4 working days. Once your order is completed, you will receive an email with all the shipment details. Please note that delivery times are specified in business days.
Please note the delivery period for orders which dispatched from our stores may take 7 business day
For Cash on Delivery (COD) orders, we will process the order once we receive your confirmation.
After confirming, you will receive an email with shipment information for your order. Orders will be shipped after we receive and confirm payment, provided the items are in stock. Any stock issues may result in delivery delays or order cancellations. If the item is unavailable at the time of your request, we will respond to your inquiry within 48 hours.
-
Please allow 24-48 hours for your order to be processed. If you have any questions or need assistance, you can contact customer care at customercare@mcmworldwide.sa.
-
We currently ship to all cities within KSA.
-
Your order will be shipped in a neutral box to discourage theft. Inside, your items will be wrapped in tissue paper. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.
-
Please contact our customer service department any day of the week, from Sunday to Thursday, between 10:00 AM and 5:00 PM KSA time, to initiate an investigation with our shipping partner.
-
Simply make your selections and add them to your bag as usual. The option to select a pickup store will appear at checkout if it’s available for your item. Enter your address details to locate the store where you would like to pick up. Once you’ve selected a store, you may proceed to complete checkout and provide payment information.
-
When you place an order and select the store for pickup, you will be directed to the payment portal. Once the payment is completed, your order will be processed.
-
Once you have placed your order online, you will receive a confirmation email. When your order is ready for pickup, you will be notified via email or SMS. Simply bring your order confirmation email (mobile or a printed copy) to the store, along with a valid government photo ID, to pick up your items. Your order will be held for 72 hours from the time you receive the “ready for pickup” email or SMS. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 3-15 business days. The exact timeframe for removal is determined by your card's issuing bank.
-
Your order will be held for 72 hours from the time you receive the “ready for pickup” email or SMS. Orders not picked up within this timeframe will be automatically cancelled and the authorization will be removed from your account within 3-15 business days. The exact timeframe for removal is determined by your card's issuing bank.
-
Yes, you can cancel or modify your order (based on the availability of the item in that specific store) within 24 hours after processing by sending an email to customercare@mcmworldwide.sa.
-
Yes, we do offer the option to have someone pick up your order on your behalf. They must be able to present your photo ID and the order confirmation email (mobile or a printed copy) when they arrive at the store.
-
No, you cannot return the item in the store. You must email us at customercare@mcmworldwide.sa to process the return.
-
You can contact customer support care at customercare@mcmworldwide.sa and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible.
-
RETURN & EXCHANGE POLICY
Our goal is to ensure that our customers are completely satisfied and happy with their purchases at all times. Therefore, please read the instruction below to understand the different T&C for our Return Policy and Exchange Policy.
T&C Legit Return(s) Non-Legit Return(s) Product Condition - Wrong deliveries
- Manufacturing defects
- Incorrectly fulfilled orders
- Item(s) found damaged at the time of delivery.- Un-wanted item(s)
- Un-pleasant item(s)
- Damaged item(s) but return request made after 2 days of delivery
- Discounted item(s) with minor imperfection & scratchesReturn Shipping charges (SR) Free 55 SR Return Request Time Limit 2 Days from the date of receipt 14 Days from the date of receipt Refunds Full refund including the shipping charges & any cash handling fee on COD Product face value only/ excluding the initial shipping charges & cash handling fee on COD* *For more information on COD (Cash on Delivery), please read payment terms
We have a Fourteen (14) return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, undamaged and in perfect condition with all tags, and in its original packaging, branded boxes, dust bag (if applicable), protective outer box ( if placed inside a for shipping etc. ). You'll also need the receipt or proof of purchase and any other related information that may be required to understand and ensure the validity of such return.
There is a period of 2 days for any Legit return, such as if the item(s) is/are found to be damaged upon delivery, having a manufacturing fault or whether the item(s) is/are not what you ordered originally from the website.
* No Shipping fee is required for legit returns.
* No return or exchange is allowed for items that are discounted at 70% or more.
* Items that are discounted from 30% to 70% will be subject to a charge of SAR 100 on returned and/or exchanged.
* Items that are discounted below 30% will be subject to a charge of SAR 55 on returned and/or exchanged.
* Gift wraps will be subject to a charge of SAR 75 on all discounted items.
* Please expect minor scratches and/or imperfections on discounted items that will be dealt with policy mentioned above.
EXCEPTION / NON-RETURNABLE ITEMS
Certain types of items cannot be returned. We regret to inform that returns for all accessory products aren't applicable such as: Jewelry, fragrances, watches, sunglasses etc. Please get in touch if you have questions or concerns about your specific item.
*Please ensure that any requests made for damaged items after the period of 2 days from the date of the receipt, shall not be entertained as a Legit return shall be charged as a Non-Legit return accordingly*
RETURN PROCEDURE
In case of a return, customer is advised to make a request for a return by sending us an email at customercare@mcmworldwide.sa once received our Customer Care team will contact the customer via email/contact numbers provided by customer within 24 to 48 hours of receiving of such return request. If the return request is accepted by the company's relevant department (The company reserves the rights not to accept any return), we shall generate a return label for our shipping company to be notified with the return order information. Upon receiving the return label, our shipping company will get in touch with the customer to ensure a time for the collection of the item(s). Once the item is collected, it shall be delivered to us and the customer shall be notified of the successful return.
*It is important to note that non-availability or delayed responses/action from customer side sometimes may make this process longer than expected. We therefore request our customers to ensure their prompt response and availability on the agreed date & time with our Customer Care and/or with the courier/logistic company.
REFUNDS
Upon receiving acceptance/rejection of customer's return request our customer care will get in touch with customer and will inform to the customer regarding the status of refund. If approved, the customer will be automatically refunded the full face value of undamaged returned items less any delivery charges and cash handling fees where applicable on the original payment method used for any purchases. Please remember it can take some time for customer's bank or credit card company to process and post the refund too.
Please note this policy is applicable on the purchases done at mcmworldwide.sa only. Any claims, changes or refunds related to the products purchased in MCM's chain stores or from distributors of MCM brand, will not be the responsibility of the online store. Therefore, the customer must address to Brick and Mortar stores or agents in order to deal with the claims or questions related to them.
For further questions, please send an email to: customercare@mcmworldwide.sa
* Gift Cards are non-returnable / non-refundable
EXCHANGE
Exchange is allowed only for Footwear products and within two (2) days form the day of the receipt.
Exchange is only eligible for the same purchased value or higher.
-
With proper care, your MCM items are designed to withstand the demands of regular wear and guaranteed to last a lifetime. Here are a few things to keep in mind as you enjoy your MCM items:
● Take care when inserting heavier items into handbags, backpacks and luggage, so you do not damage or deform the product.
● Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.
● Direct exposure to sunlight or illumination may discolor the product.
● Alcohol and oily substances, such as perfumes or cosmetic products, may damage or contaminate the product.
● External friction or shock may cause color transfer, contamination and abrasion—especially on brightly colored items.
-
MCM items tend to get a lot of use by our customers, but there will be times when you’ll need to store them. Here’s what we recommend:
● Place your item in a dust bag and store it in a dry, cool place. Keep the item in its intended shape and make sure its handle or shoulder strap is not pressed or creased.
● Use a soft, dry cloth to gently tap and blot the product to remove any soiling before storage.
● Never dry clean your leather bags and accessories.
-
EXOTIC SKINS:
● Please handle exotics with care. The surface of the skin can rub off due to external friction, and scales can rise or detach due to external shock.
FOR EMBOSSED LEATHERS:
● Please treat embossed leather items with care. External friction may cause their surfaces to scale off.
● Products with an embossed logo should be treated with extra care, as the logo can be bent out of shape under heavy weight.
● The logo area of an enamel-coated product may be subject to shifts in color.
FOR METALLIC LEATHERS:
● Please handle metallics with care, as the folding portion may become wrinkled or cracked.
● Exposure to sunlight or illumination may cause discoloration. Always store items in a cool, dry place.
● Traces of metallic powder can come off of the item onto clothing or upholstery.
FOR JEWELERY, STUDS AND STONES:
● Handle jewelry and any items featuring studs or stones with care. External pressure can damage these embellishments. Studs and stones may scratch or damage other objects.
